Terms of Service
Please read these terms carefully before using our website and services
1. Acceptance of Terms
Welcome to VitaWell Indonesia - Natural Health & Wellness Supplements. By accessing and using our website located at vitawell-indonesia.com (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our website and services operated by VitaWell Indonesia ("us", "we", or "our"). Our Service is committed to providing you with high-quality natural health and wellness supplements while maintaining transparency in all our business practices.
We reserve the right to update and modify these terms at any time without prior notice. Your continued use of the Service following any changes indicates your acceptance of the new Terms. We encourage you to review this page periodically to stay informed about our current policies.
2. User Responsibilities and Eligibility
By using our Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
You agree to use our Service responsibly by:
- Providing accurate and truthful information when creating an account
- Maintaining the security of your account credentials
- Using our Service only for lawful purposes
- Not attempting to harm, disrupt, or interfere with our systems
- Respecting the intellectual property rights of VitaWell Indonesia
Users are prohibited from using our Service for any fraudulent, illegal, or unauthorized purposes. We reserve the right to suspend or terminate accounts that violate these terms or engage in activities that may harm our business or other users.
3. Product Information and Health Disclaimers
VitaWell Indonesia specializes in natural health and wellness supplements designed to support your overall well-being. While our products are formulated with premium natural ingredients, it is important to understand the following regarding product information and health claims:
Product Accuracy
We strive to provide accurate product descriptions, ingredients, and nutritional information. However, we cannot guarantee absolute accuracy due to factors beyond our control, including manufacturer updates and human error.
Health Disclaimer
Our supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before starting any supplement regimen.
4. Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of VitaWell Indonesia and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Your Rights and Restrictions:
You May:
- • View and print pages for personal use
- • Share links to our website
- • Use our content for personal research
You May Not:
- • Copy or reproduce our content commercially
- • Remove copyright notices
- • Create derivative works without permission
5. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information in accordance with our Privacy Policy.
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
- • Name and contact information
- • Payment and billing information
- • Purchase history and preferences
- • Communication with our support team
6. Limitation of Liability
In no event shall VitaWell Indonesia, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
VitaWell Indonesia makes no warranties, expressed or implied, regarding the accuracy, completeness, or reliability of the information provided on our website. We are not responsible for any allergic reactions, health issues, or adverse effects that may result from the use of our products.
7. Modifications to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Notification Methods:
- Email notification to your registered email address
- Notice posted prominently on our website
- Push notification through our mobile app (if applicable)
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
8. Governing Law and Dispute Resolution
These Terms shall be interpreted and governed by the laws of the United Kingdom, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Dispute Process
Any disputes arising from these Terms or your use of our Service will be resolved through:
- Direct communication with our customer service team
- Mediation if direct resolution fails
- Arbitration as a final resort
Customer Rights
You have the right to:
- • File complaints with consumer protection agencies
- • Seek legal counsel for serious disputes
- • Request chargebacks for fraudulent transactions
9. E-Commerce and Payment Terms
When you make a purchase through our Service, you agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
| Payment Method | Processing Time | Security Features |
|---|---|---|
| Credit/Debit Cards | Instant | SSL Encryption, PCI Compliance |
| PayPal | Instant | Buyer Protection, SSL |
| Bank Transfer | 1-3 Business Days | Bank-level Security |
10. Shipping and Delivery Policy
VitaWell Indonesia ships products worldwide with careful attention to product quality and timely delivery. Our shipping policy ensures that your natural health supplements reach you in optimal condition.
Fast Processing
Orders processed within 24-48 hours
Quality Packaging
Temperature-controlled shipping for supplements
Global Coverage
Shipping to over 50 countries worldwide
11. Returns and Refunds Policy
Customer satisfaction is our priority. We offer a comprehensive returns and refunds policy to ensure you are completely satisfied with your VitaWell Indonesia purchase.
We offer a full refund within 30 days of purchase if you are not completely satisfied with your supplement. Products must be returned in original packaging with at least 75% of the contents remaining.
If you receive a damaged or defective product, please contact us immediately. We will provide a full refund or replacement at no additional cost to you.
12. Frequently Asked Questions
Our natural supplements are formulated with high-quality ingredients and are generally safe for long-term use. However, we recommend consulting with your healthcare provider before starting any new supplement regimen, especially if you have pre-existing health conditions or are taking medications.
Store your supplements in a cool, dry place away from direct sunlight. Keep the container tightly closed and out of reach of children. Most supplements maintain their potency for 2-3 years when stored properly.
While many supplements can be taken together, some combinations may interact. We recommend consulting with a healthcare professional or our nutritionist services to create a personalized supplement plan that works best for your individual needs.
13. Contact Information
If you have any questions about these Terms of Service, please contact us using the information below. We are committed to providing excellent customer service and will respond to your inquiries promptly.
Company Information
VitaWell Indonesia
Natural Health & Wellness Supplements
123 Oxford Street
Marylebone, London W1D 2HX
United Kingdom
Contact Details
Thank You for Choosing VitaWell Indonesia
We appreciate your trust in our natural health and wellness supplements. By using our Service, you become part of a community committed to better health and well-being.